Policy - Returns
Item Returns for Exchanges, Store Credit or Refund.
All Item Returns Require a Return Authorization Number. Items returned without a Return Authorization will NOT be accepted and return back to sender. Only Year Round STOCK Items, Defective-Damaged Items ARE Returnable. CUSTOM MADE ITEMS NOT RETURNABLE. Stock Items can be returned, damage free, with prepaid freight, and with a 20% restocking fee, within 30 days. A refund will be issued within 60 days after the goods have arrived at our warehouse.
Returnable Stock Items
Returnable Stock Letters, Numbers, Decals Sheets, Materials Vinyl, Flock, Foils, Glitter-Holo, Jet Transfers and Teflon, Material Sheets, full Roll Goods/Yardage and Teflon Sheets.must meet the following criteria: Goods must be returned in the same form as you received them. Not Used, in the original package/envelope you received them. Custom Cut-down materials are not allowed to be returned because we do not stock them as such. Cut-down materials are cut to size according to the client's specifications.
Returns Due to Freight Damage Policy.
We must be notified immediately. The damaged goods must be returned in the original packaging no later than 30 days of the invoice. The claim will be evaluated and refunded. Provide pictures of damage, if possible. This will help us dealing with the carrier responsible for the damage.
Need to return Items?
Please Contact us to get the required Return Authorization Number.
Need more info? Contact Us