330 Product Returns
All Item Returns Require a Return Authorization (RA)Number. You need a Return Authorization Number/Code issued by our head office before you can return any of the accepted Items according to our Item Return Policy.
Items returned without a Return Authorization will NOT be accepted and return back to sender.
Only Year Round Catalog STOCK Items ARE Returnable
Defective-Damaged Items ARE Returnable.
Custom Made Items ARE NOT Returnable.
Catalog Stock Items can be returned, damage free, with prepaid freight, 20% re-stocking fee, and original ship cost, within 30 days.
Returned items refund will be issued within 15-60 days after the goods have arrived at our warehouse.
Returnable Stock Letters, Numbers, Decals Sheets, Materials Vinyl, Flock, Foils, Glitter-Holo, Jet Transfers, Teflon, Material Sheets, full Roll Goods / Yardage must meet the following return criteria:
(1) Goods must be returned in the same form as you received them. Not Used, in the original package/envelope you received them.
(2) Custom Cut-down materials are not allowed to be returned because we do not stock them as such. Cut-down materials are cut to size according to the client's specifications.
(3) Damage goods due to freight, Spot98 must be notified immediately. The damaged goods must be returned in the original packaging no later than 30 days of the invoice. The claim will be evaluated and refunded. Provide pictures of damage, if possible. This will help us dealing with the carrier responsible for the damage.
Related: Terms and Conditions of Sales