You ask, we answer!
Q: How does your shipping work?
The shipping cost is based on parcel weight, size and postal service regulations. All orders ship world wide to all friendly nations from Canada and Europe Warehouse Facility. Our Standard Service is Air mail. All Stock Iron-on Transfers Items ship out next business day. Custom Iron-on's and Custom Printing on clothing ( like t-shirts ) and on other Blank Printable Items ship out in a few days when ready. Special Orders or Custom Plastisol Transfers ship according to the Job delivery date. Transit time vary depending on the client's delivery location. In general, the current on average Standard Air Mail delivery Shipping Time Estimates are:
Europe destinations is 2-3 Bus. Days.
North America USA, Canada, 5-7 Bus. Days,
Rest of the world 7-15 bus. days .
Q: How are the payments processed?
All online payment transactions are done on the Paypal Secure Website. Quick, easy and secure. Most often the payment is processed instantly ( recommended ), unless Paypal Holds the payment funds. Clients can Pay Online with Paypal Account, or with Credit Cards, Visa, Amex, MC, or Bank Cards Without Paypal Account. Clients can also Pay with Bank Transfers or International Certified Paper Checks, but these payment transactions may take 2 days or more to complete, depending on the financial institution processing time.
Q: How do I track my order?
Order tracking can be done after the parcel order has left our bay and in the tracking system via your Postal Service online website where available. We have made a list of the most often used Postal Services with Webpage Links for your convenience. Note that some Postal Service sites data may be delayed. Tracking data for Australia may not be available when it lands there.
To track your order you will need the Tracking Number. example: LL011567671PT
Need Faster Shipping?
We offer 3 additional types of Order Service at checkout. Priority, Rush and Red-Eye service. Clients can track orders with USA USPS, Canada, Australia, UK, CTT Postal Services.
Q: How do Item Returns and Cancellations work?
Returns are Hassle Free with our Returns Policy. With regular stock items they can be returned for a refund or exchanged within 30 days. No Returns or Refunds on Custom Made Items because these are custom made for you only and can not be sold to no one else. Order Exchanges and Cancellations can be done at any time, custom orders can be cancelled for a full refund prior to production.
Q: How does your product guarantee work?
We offer 100% Satisfaction Product Guarantee. All products sold are quality tested on a regular basis. No products are shipped out and sold without being tested by our Quality Control. We test their application, durability with wash and wear. By following the application and maintenance recommendations we offer a 100% Satisfaction Guarantee on all stock items.
Q: How do you use client product questions?
When contacting us with questions or comments relating to the products and services we offer or any other matter via email, telephone or sms, we may publish such content and our answers to questions and comments on our Website, Blog or Message Board as a reference information resource for other users and clients.
Q: How do you treat client privacy?
Spot98 takes internet privacy very serious. No confidential information that is collected on this site is shared with anyone. All confidential payment transaction information is collected by PAYPAL secure website.
Q: Can your products be re-sold?
In an effort to reduce pollution, energy, freight costs and to better serve clients around the globe, Spot98 offers Outlet Stores in various global zone locations. For screen printing shops, fashion designers, retail stores, schools, promotional firms and charity organizations.