Changing Items or Shipping Address is NOT POSSIBLE AFTER 10:00 AM EST of the next
business day after your Order Payment Date. This is Because by 10:00 AM EST following you
Order Payment Date your order has already been Processed, Picked, Made, Packaged and
If you contact us before 10:00 AM EST following your Order Payment Date, you can:
(a) Change Items in Your Order of the same Dollar Value ONLY.
(b) If Item Changes are NOT of the same Dollar Value, you need to CANCEL your order and Place a NEW ORDER.
We issue a FULL REFUND within 24 Hours for Order Changes / Cancellations.
Items are placed on Backorder when they are temporarily sold out at the time the client placed the order.
When the sold out item(s) are part of an order where there are more items that are in stock and ready to ship,
we ship out the order less the sold out items, place the sold out items on backorder and inform the client.
Sold out stock items that are placed on backorder, in most cases are back in stock within a week.
When the client receives the order, we send along with the client’s order a BackOrder Notification Document
( ID: 0054 ) indicating:
the Ship Out date for the client’s order,
the order transaction ID,
the final cut-off date the backorder items should be received by the client,
the items placed on backorder
and their monetary value amount.
At any time after the client has been notified of any items in the clients order have been placed on
backorder, The client has the option to:
Cancel the backorder item(s) and receive a full refund for such, or
Replace the backorder items with other alternative in stock items.
All Item Returns Require a Return Authorization Number. You need a Return Authorization
Number/Code issued by our head office before you can return any of the accepted Items
according to our Item Return Policy.
Items returned without a Return Authorization will NOT be accepted and return back to sender.
- Only Year Round STOCK Items ARE Returnable
- Only Year Defective-Damaged Items ARE Returnable
- CUSTOM MADE ITEMS NOT RETURNABLE
331 Stock Item Returns
Stock Items can be returned, damage free, with prepaid freight, and with a 20% re-stocking
fee, within 30 days. A refund will be issued within 60 days after the goods have arrived at our
Returnable Stock Letters, Numbers, Decals Sheets, Materials Vinyl, Flock, Foils, Glitter-Holo,
Jet Transfers and Teflon, Material Sheets, full Roll Goods/Yardage and Teflon Sheets.must
meet the following criteria:
- Goods must be returned in the same form as you received them.
- Not Used, in the original package/envelope you received them.
332 Custom Cut down Materials are NOT Returnable
Custom Cut-down materials are not allowed to be returned because we do not stock them as
such. Cut-down materials are cut to size according to the client's specifications.
333 Returns Due to Freight Damage Policy
With Damage goods due to freight, Spot98 must be notified immediately. The damaged goods
must be returned in the original packaging no later than 30 days of the invoice.
The claim will be evaluated and refunded. Provide pictures of damage, if possible. This will help
us dealing with the carrier responsible for the damage.
For Order Cancellations when the client wants to cancel the order completely, the client must
contact and inform us before our Order Processing CUT-OFF TIME, that is NO later than 10am
EST of the following business day after client's Order/Purchase Payment recorded Time to
avoid Shipping / Handling and Re-Stocking Cost Charges. As stated in Spot98 Ordering
342 Cancel Order to Re-Order
When the Client wants to Cancel the Order because the Client wants to Add Items, Change
Items or to Change the Shipping Address because the Original Order was NOT Correct.
We ALLOW the client to Cancel the Original Order for a full Refund when the Client contacts and
informs us of such before our Order Processing CUT-OFF-TIME.
343 Order Cancellation Charges and Fees
When the Client Contacts us After the Order Processing CUT-OFF-TIME, and the Order Has
Shipped Out, the Client is ONLY allowed to return STOCK ITEMS for a full refund LESS our
shipping cost and a 20% RE-STOCKING fee of the Total Value of such Stock Items.
NON STOCK items and CUSTOM MADE items are NOT RETURNABLE and NONREFUNDABLE
after we have Made them or have Shipped them Out to the Client
as stated in Spot98 Item Returns Policy.
Spot98 DOES NOT take Credit Card Payment Information by Phone, Email or Fax.
Spot98 accepts US Dollar Currency Payments as the primary Payment Currency.
Clients may Pay Online with Credit Cards and Bank Debit Cards via Paypal Payment
Processing System ONLY, or by International Money Orders or Paper Checks addressed to
Spot98, or with Bank Transfers when available.
To help protect client information, Spot98 ONLY deals with the Person that has Paid for the
Order relating to Payments or ANY other Transaction Information.
510 Payment Processing / Your Information and Privacy
Spot98 DOES NOT Collect ANY Client Confidential Payment Information. Like Credit Card
Numbers. Paypal is WHO collects such information when Clients Pay for goods purchased on
the Spot98 website.
Spot98 ONLY ships out Orders after Paypal provides Spot98 with a Payment Notification Email
and Clearance to Ship the goods.
Spot98 is NOT responsible for ANY Customer Payment errors. Like double payment for the
same Purchase. However, we will refund such error payment amounts as we notice them.
Paypal.com charges the Clients Credit Cards, NOT Spot98. When there is an issue
with Credit Card Statements, the customer must contact Paypal.com.
520 Payment Notifications
After the Client has paid for the Order, Spot98 sends the Client an Automatic
Payment Received Confirmation Notification Email to the Client's registered Email Address
provided to Spot98 by Paypal.
PLEASE DO NOT Reply to Spot98 Automatic Payment Received Notification Emails, they are
Automatically generated. *YOU WILL NOT GET A RESPONSE*. In these Email Notifications,
they include important information and Spot98 Client Contact Links.
To Contact Spot98 about your Order or Payment, the Client must use Spot98 Confidential
Contact Forms within the *HELP CENTER* Menu of the website. This is to help
Safety and Protect Customers Privacy.
530 Payments Currency
Spot98 prices are all in US Dollar Currency. We accept Payments in US dollar currency as our
primary currency. These payments are automatialy converted to the client's currency (if you are
not a USA resident) by the client's bank or financial institution.
When the Client is not able to pay for purchases in US Dollar currency, please contact us.
We will do our best to assist but we do not guarantee a payment currency change will be done.
The reason we use the US Dollar Currency is because we sell worldwide and because currency
values change on a daily basis, making it extremely difficult to have set amounts for all global
We are working to set up a Spot98 sister site in the future to accept Euro Currency.
We understand sometimes Our Shopping Cart, Website or the Paypal Payment Processing
Center may be having technical difficulties, or some other issue that creates a problem for
Clients ordering and paying online.
When this is the case and we are aware of it, we post it on
our Forum Board. Otherwise, here are a few things you can try:
Always buy and pay directly from the Spot98.
Be sure to type in your internet browser address bar the URL for the Spot98 Site.
Do not go there from any other website.
With Large Orders that contain a lot of different items try ordering and paying for half of the
order and the other half separately. Sometimes the Shopping Cart can overload.
Make sure your Internet Browser Javascipt is ENABLE and that your computer's security
system allows you to properly view the Spot98 site.
Spot98 is a SAFE website.
Alternatively, the customer can mail us a Paper Check Payment along with the order and
We DO NOT take Payment Information by Phone, Email, SMS or Fax.
Pay with Company or Personal International Money Orders or Paper Checks in US Dollars
Currency. To pay by CHECK, you simply print out the Checkout Page of your Order and mail
it along with your Payment to our Head Office.
Your Order gets Processed after your Paper
Check clears the Bank. Usually a few of days.
We Ship Worldwide to all Friendly Nations. All Stock Items Ship Out next Business day. Custom
made Orders may take a few days. Custom Plastisol Transfers and Bulk Orders Items Ship Out
according to Finish Date agreement with Clients.
WE CAN NOT ACCEPT ANY LIABILITY
FOR THE FAILURE OF ANY CARRIER TO FULFILLA PROMISED DELIVERY TIME.
All orders are shipped F.O.B. Spot98 Warehouse Toronto Canada or Spot98 Global OutLet
Locations. Some Order shipping may be broken down into various parcel shipments when the
goods are located and shipped from different Spot98 OutLets thru out the globe. At no charge to
All Orders valued at $ 75.00 or more shipping to Canada and USA include a tracking number
The customer must use the Order Tracking System to check on Order/Parcel Shipping / Status.
It is NOT possible to Pay and Order from Spot98 without choosing the Order Shipping Method
and Service first. The client chooses from the various order service and shipping options. These
Include Tracking Number and Various Transit Time Options and more.
Clients must allow reasonable transit time for delivery according to the shipping and order
service chosen by the client at checkout. Sometimes there are delays beyond our control.
It is the client's responsibility to provide Spot98 with the Correct Shipping Address and to ensure
their Financial Institution (Credit Card Company, Paypal or any other Financial Institution) used
to pay for the Purchases has the client's Correct Shipping Address up to date.
We ONLY ship goods to the Address provided by the client and it must be the same as the
registered Address of the person who paid for the goods.
Custom made Items ship out after they are made.
Because they are custom made and each custom order is different, they ship out in a few days
or longer depending on the custom work required by the client.
Small quantity one of a kind items ship out quick, large custom bulk orders like
custom plastisol transfers may take 1 to 3 weeks to manufacture.
Also, with custom orders there high volume periods, like x-mas. This may cause extra delays,
please order custom stuff in advance if you can.
Spot98 uses a Global Tracking Number System. The reason for this is that Spot98 Distributes
and Ships-Out it's products from various Global Locations as an effort to better serve clients,
and to reduce energy consumption and waste to help protect our environment.
When Spot98 provides the client with a "Global Air Mail Tracking Number" ( NOT from UPS or
FEDEX ), it may NOT look like your Country's Mail Service Tracking Number. However, this
Tracking Number can be used to track your parcel when the destination is to the United States
of America, Canada, Australia and the UK. We are adding new countries to the list as they
If the parcel destination is to the United States of America (USA). The client would
visit the USPS SITE (United States Postal Service) and track the parcel there by typing in
the "Global Tracking Number" provided.
Note: Because this is a new Global Linking of Mail Services between nations and their operating
systems, it is not yet perfect in some situations but it is improving towards it. The most common
small problem factor here is that the Information Posted on the Various County Sites is
NOT always up to the minute as the Client tracks a parcel. This is due to International Linking of
Information and other issues. But the full information about the parcel does get displayed
a short time later...and this varies depending on the Country's Postal Service System.
Tracking number information can NOT be provide by phone or fax for safety and privacy reasons.
We understand that sometimes Paypal or your Credit card company may have NOT updated
your new address. When we make a shipping address mistake, we re-ship the goods free of
When Orders are Shipped to the WRONG Address because the Shipping Address provided by
the Client or their Financial Institution is NOT Correct, the Client is responsible for any additional
costs of RE-SHIPPING the goods after these goods are returned back to Spot98
In the event the customer does NOT want the goods RE-SHIPPED, there are NO REFUNDS
on Custom Made Goods. With Year Round STOCK ITEMS a REFUND is issued within 30
days after the sale date LESS a 20% re-stocking fee of the total sale amount plus any other
expenses we incur may be deducted from the total refund amount.
Order Service and Shipping & Handling Charges are Additional to the Purchase Sale Amount
on the Order.
Order Service/Shipping charges are automatically calculated based on Zone Destinations,
Purchase Value, Type of Goods Purchased and Delivery Time. With some odd shape goods
and delivery destinations additional charges may apply, we inform you in advance during the
Order Processing period.
The Client is given the option prior to checkout to choose and select
the desired Order Service.
The Client chooses the Order Service and Shipping prior to Checkout. In the event the Client
decides to Change or Upgrade the Order Service / Shipping Method after checkout, the Client
can do so by 10am of the following business day.
Spot98 offers various Order Services / Shipping Methods. These may change without notice
to better accommodate clients and shipping costs relating to carrier prices and currency value
The Client may also choose their own Shipping Method by sending their own Carrier Company
for Pick Up. If this option is chosen, the Client must inform us immediately after the order and
purchase payment. We then adjust any cost amount accordingly.
Upgrade Order Service / Shipping Methods
Clients can upgrade the shipping method to a faster service if the customer has paid for the
Order during the last 12 hrs. or before the next business day. To Upgrade, additional shipping
service charges may apply. To do so, Contact us via our Help Center.
Online purchases/orders can be picked up by any major carrier (FedEx, UPS etc.) on
the Client's carrier account when the goods are ready to ship. The Client must inform
us immediately after the order and purchase payment. We then adjust any cost amount
All Orders for pickup must be PAID IN FULL before they can be released for Pickup.
Online purchases/orders via the Spot98 website can NOT be picked up by the Client in person
or at any of Spot98 retail outlets. Retail outlets operate independently from Spot98 online retail
store. However, the customer may go into a retail outlet and buy the goods there in person
IMPORTANT - DO NOT send us your artwork just to get OUR OPINION about you and your art. This is to
prevent future miss-understandings about the original creator of the ART.
811 Sending Artwork
Customers can provide us with their Artwork ONLY after we have received payment for Custom
Printing Orders. Our Custom Printing ordering website system is setup to provide the customer
with the Art Submit information. Our Art Department will contact the customer soon after the
Artwork has been received if necessary.
812 Art Repairs
SPOT98 DOES NOT fix or touch up your artwork to make it ready for production. This is to
ensure that NO changes are made to the customer's Original Art files submitted. All Artwork
must be received production ready. If not, art charges and production proof charges may
apply. The customer may HIRE a Spot98 artist/graphic designer to alter, fix, create or re-create
customer artwork. ART CHARGES APPLY and the customer is Invoiced for this service.
813 Production Charges
For Custom Screen Printing Process as with Custom Plastisol Transfers or Direct to
Garment Custom Screen Printing, Film Output / Screen Charges always apply. Spot98
provides the client with 1 FREE of charge Production Proof for each Custom Printing Order/
Design over $ 100.00 USD value. Additional Production Proofs for the same Order/Design are
$ 25.00 USD each Proof. All volume custom printing orders require the customer to approve the
Production Proof before the production work begins.
814 Private Art Storage
Customer's Artwork is stored in our Art Department Office and is NOT share with anyone
outside our production team. The Production Facilities and Art Department Office is NOT open
to the general public or anyone outside of our production team. This is to ensure the Customer's
Project, Artwork and any other Job related information remains Confidential.
Production Screens are NOT Stored because we reclaim them (make new ones every-time).
Production Turn Around Time may vary due to the Custom nature. Usually, 3-5 Bus. days after
Management Production Approval.
815 Client Art Usage
After the Customer's Job is completed and delivered, Spot98 may use any of the customer's job
parts (Artwork, Gang Sheets, etc.) as demonstrations or samples in tutorials, advertisements
or in any other way with a Copyright notice credit of the original creator of the art/work unless
agreed otherwise at the time of sale.
816 We do Not sell Client Art
Spot98 will NEVER offer the Customer's finished products for SALE unless the Customer
signs a separate Sales Agreement.
817 Client Art is NOT Reproduced
Spot98 ONLY deals with the Customer directly and does NOT REPRODUCE any of the
Customer's artwork for anyone else without a signed Clearance Statement from the Customer
or the original creator of the art.
818 Production Aproval
Spot98 may refuse to do any work or approve a job for production for any reason.
Production Films are the customer's property. The customer can ask for the Films used in
production at anytime. We store the Films for 1 year, not-used Films for 1 year will be destroyed
and client may need to pay for new films on re-orders of the same.
All our custom artwork, films, negatives, positives, screens, disks, etc. used in the course of
production shall remain the exclusive property of SPOT98, unless agreed otherwise at the time
SPOT98 may refuse to do any work in the event the Artwork provided by the customer appears
not to be their own and without authorization from the original creator of the Artwork.
SPOT98 is not responsible for any customer false and miss-leading representations relating
to any work we are hired to do. Customers must inform us of any copyright/trademark content
before we are hired to do the work and Provide Spot98 with CLEARANCE in writing.
All the work we are hired to do to produce goods ARE the responsibility of the customer in the
event that the Artwork is not legal or authorized for re-production.
All First Time Custom Plastisol Transfers Orders require a REFUNDABLE Job DEPOSIT
before we approve the job for production. This deposit will be applied and deducted from the
Total Invoice Dollar Amount after the job is completed. In the event the customer cancels the
Order or the job is not approved for production, the deposit is refunded back to the customer
within 72hrs. NO deposit required on Re-orders
We recommend that ALL NEW Customers Order Plastisol Transfers Samples before proving a
All Custom Plastisol Transfers are quality and application tested before they are shipped out.
We include our application settings and a printed sample with every order.
Prices, Printing Processes, Inks and Materials may change without Notice.
We can NOT guarantee that materials, inks and printing processes will be exactly the same in future orders.
50 Sheets is the minimum order for Custom Plastisol Transfers. Sheet quantity prices are based
on volume and sheet size.
When Ordering the SHEET QUANTITY, allow up to 10% over/under
quantity. The client is invoiced accordingly.
When artwork contains light colors to print on dark garments, an additional White Color Base/
Screen is required. This is to ensure that the light colors in your artwork remain vibrant when
printed on Dark Color garments. When ordering such, just add 1 color to the price. With color
changes during a run, the customer is ONLY allowed 1 color change for every 50 sheets
All products sold by Spot98 are quality tested on a regular basis. No products are shipped out
and sold without being tested by our Quality Control.
In the event you do receive a defective item, please inform us of such immediately.
We Guarantee to replace any item that is defective in materials and workmanship free
of charge. NO REFUNDS, EXCHANGE ONLY or Store CREDIT NOTE within 30 days of
There are no other warranties, express or implied, including but not limited to express or implied
warranty of merchantability or fitness for a particular purpose. We cannot be held responsible
for products which have been laundered with soaps containing bleach, or harsh detergents with
bleach or bleach particles.
SPOT98 carefully prints washing and application instructions on all
product information sheets delivered with orders.
All Products come with FREE Extra Testers. Use them to practice the Application.
First time Orders are processed/shipped with Credit Card, Paypal or pre-paid Paper Check
payments until credit has been established. To apply for Credit Terms you will need to complete
and submit a Credit Application. Existing clients may continue to Order and Pay as per the
current Payment agreement.
Placing Orders, Order Charges and Back Orders
For existing clients Orders can be place Online, Phone or by Fax. New Clients may ONLY
ORDER Online via our shopping cart. NO PHONE OR FAX ORDERS.
For Bulk Custom Plastisol Heat Transfers, please read the Custom Plastisol Transfers
additional Terms and Conditions and Ordering Information.
Add-on to Orders, Order Changes and Order Cancellations are NOT possible after 10 AM EST
of the following business day from your purchase payment date/time. This is because of our
Speed with Order Processing.
When a Stock Item is SOLD OUT at the time when we process your order, the Item is placed
on BACK ORDER and is shipped with NO SHIPPING CHARGES when it is back in-stock. Items
are usually back in stock in a few days. If the client does not want Back orders, the client must
In the event the client Orders and Pay for a Deleted/Discontinued item(s), Spot98 will offer a
replacement or refund the dollar value of such item(s).
International Worldwide Re-Sellers Must have a valid re-seller permit/license (or will be getting
one soon) according to the client’s local government business and taxes policy/laws.
Canadian Re-sellers must have a valid GST Business number, PST permit in Ontario or
any other tax exemption permit where applicable. The client needs to provide Spot98 with these
business and tax numbers for wholesale price level.
The Client must set up a Wholesale Account to Qualify for Wholesale Level Prices. After the
Client submits the Wholesale Account Setup form, the account is automatically setup.
The client can proceed and buy goods as priced in the re-seller/wholesale zone of the site. No
account setup confirmation is sent.
Existing Spot98 OutLet Stores can reference specific Terms and Conditions in the Confidential
Partners Zone. To Operate an Outlet Store you must Setup an Account to qualify and to obtain
a License from Spot98.