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You said it!
"Hello, I was very pleasantly surprised when my order arrived. Not only did you send what I asked for but the letters were already arranged into the names, which I hadn't even given you ...and you also sent both names in each color, that was awesome! I actually got the lettering for my girlfriend to use on a project and she was so impressed that I already have to order some more for some other projects that she is working on.
So great customer service pays off again!! Service Top Notch!
Paul LaRocque - Clinton, UT.