Spot98.net Terms & Conditions

Terms and Conditions Updated June 8th. 2008 - happy fathers day.

Spot98.net Terms of Sale

All orders need to be Pre-Paid in full before we process them for picking, cutting or printing. All Prices are in USA Dollars currency, they are Processed and converted to your currency via PayPal Online or by your bank with paper checks.
All Sales are final since we only proccess orders after the buyer confirms the details of the order by providing Payment.

YOU MUST BE OVER 16 YEARS OLD TO BUY FROM SPOT98.NET
Please have an adult contact us if you want to buy our Products and Services.

Applicable Taxes are Additional to the Purchase Sale Amount on the Order, These Tax amounts vary depending on where the goods are shipped to.

Placing Orders with Spot98.net

You can Order and Pay Online via our Shopping Cart and the Paypal Payment Processing System. This is the quickest Ordering Method due to our Online Ordering System.

You can also Order by Phone or Fax. These methods are slower due to Order Confirmations and Order Error Preventions. With phone orders, we take your order and send you an order confirmation by email. You then need to reply and confirm the Order is correct. Then we send you an Invoice for Payment. The same Order taking process applies with Fax Orders.

Phone and Fax Orders are Not Possible when you place your order after 10 AM EST and you require Next Day Delivery.

Order by Phone: 416-534-0181. This Ordering method may require one of our Sales Clerks to return your call. Depending on Order volume this may take up to 48 hrs.

Order By Fax: Order Fax Form. Complete and Fax in your order. This Ordering Method may take up to 48 hrs. to process.

Payments

All Paypal, Visa, Mastercad, Amex, Direct Payment and Echeck Online Payments are Processed by Paypal (www.paypal.com). Paypal is the world's leader in Payment Processing with high Security and Privacy Stardards. Paying with Papal or Credit Cards are the fastest Order Processing Payment Methods. All Orders paid via this method are Processed at 10 AM EST the following business day after we receive your Payment Email Notification from Paypal.

You Do Not Need to Set Up a Paypal Account to Pay with Credit Cards

At Checkout, you will be Directed to the Secure Paypal Payment page. There you will have the choice to pay with your Credit Card without setting up a Paypal Account. Alternatively, you can set up a Paypal Account or Pay with Paypal.

Artwork Policy - Artwork Submit
and Copyright/Trademark

1. All our custom artwork, films, negatives, positives, screens, disks, etc. used in the course of production shall remain the exclusive property of SPOT98.NET, unless agreed otherwise at the time of sale.
   
   
2. SPOT98.NET may refuse to do any work in the event the Artwork provided by the customer appears not to be their own and without authorization from the original creator of the Artwork.
   
   
3. SPOT98.NET is not responsible for any customer false and miss-leading representations relating to any work we are hired to do. Customers must inform us of any copyright/trademak content before we are hired to do the work and Provide Spot98-net with CLERANCE in writting.
   
   
4. All the work we are hired to do to produce goods ARE the responsibility of the customer in the event that the Artwork is not legal or authorized for re-production.
   
   
5. Submit Artwork Requirements
   • Must NOT infringe on copyrights or trademarks.
   • Artwork must be finished and ready.
   • Resolution at 300 dpi.
   • Artwork with Font Text, the Text must be converted to curves.
   • File formats, VECTOR files only, CDR, PDF, EPS, AI.
   • NO Photoshop files or any other file types that are NOT VECTOR Files
   • For One color art, provide Artwork in Black color without Backgrounds
   
   
   
6. SPOT98-net DOES NOT fix or touch up your artwork to make it ready for production. This is to ensure that NO changes are made to your Original Art files. All Artwork must be received production ready.
   
   
7. DO NOT send us your artwork just to get our opinion about you and your art. This is to prevent future miss-understandings about the original creator of the ART.

• Decorative Material Transfers
• Screen Print Plastisol Ink Transfers

Product Guarantee Statement

All our products are quality tested on a regular basis. No products are shipped out and sold without being tested at our Quality Control facility.

In the event you do receive a defective item, please inform us of such immediately.

We Guarantee to replace any item that is defective in materials and workmanship free of charge.
NO REFUNDS EXCHANGE ONLY or Store CREDIT NOTE within 30 days of delivery.

There are no other warranties, express or implied, including but not limited to express or implied warranty of merchantability or fitness for a particular purpose.

We cannot be held responsible for products which have been laundered with soaps containing bleach, or harsh detergents with bleach or bleach particles. SPOT98.NET carefully prints washing and application instructions on all product information sheets.

All Products come with FREE testers. Use them to practice.

Order Processing

All Paid Orders are Processed by 10:00 AM EST following your Order Payment Date/Time.

Order Changes

If you contact us relating to order changes AFTER 10:00 AM EST, unfortunately NO changes to your order are possible. This is Because by 10:00 AM EST following your Order Payment Date your order has already been Processed, Picked, Made, Packaged and Assigned/Shipped.

If you contact us BEFORE the 10:00 AM deadline To change your:

1. SHIPPING ADDRESS
   
   or to change the
   
   
2. ITEM STYLES/COLORS OF THE SAME DOLLAR VALUE,

UpGrade Order Service/Shipping

To UpGrade the order service/shipping method to EXPRESS or RED-EYE,
please proceed to the UPGRADE ORDER SERVICE-SHIPPING PAGE.

Adding Items to your Order

Adding additional items to a completed and paid for order is Not Possible. This is because we process every order seperatly with the according invoice/bill.

However, you can place a New Order.

Order Cancellations Policy

1. For Order Cancellations, you must contact us no later than 10am EST of the following business day after your Order/Purchase Payment recorded Time.
   
   Please,
   you must use the ORDER CANCELLATION REQUEST FORM.
   
   
2. If you miss the next day 10am EST cut-off time and the order is shipped, you are allowed to return STOCK ITEMS for a full refund LESS our shipping cost and a 20% RE-STOCKING fee of the Total Value of such Stock Items. NON stock items a NOT returnable.
   
   

Item Returns Policy

ALL ITEM RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER

You need a Return Authorization Number/Code issued by our head office before you can return any of the accepted Items according to our Item Return Policy. Items returned without a Return Authorization will NOT be accepted and return back to sender.

Only Year Round STOCK Items
ARE Returnable

What are the Year round Stock Items?

Stock Items are items we stock and sell year round.

1. Transfer Sheets, Letters, Numbers and Stock Decals made with plastisol ink that come on transfer sheets.
2. Teflon Sheets.
3. Material Lengths and Yardage.
4. Transfer Paper media like Jet Transfer sheets.

What are NOT Year round Stock Items?

NON-Stock Items are CUSTOM MADE ITEMS Only for YOU.

1. Custom Cut/Made Letters, Numbers and Decals from vinyl, flock, glitter-holo, pattern materials.
   
   
2. Any Other Custom Made Heat Transfers. Plastisol inks, flock etc.
3. Custom Printed Garments, like t-shirts hoodys etc.

Stock Item Return Policy

Stock Items can be returned, damage free, with prepaid freight, with a 20% re-stocking fee, within 30 days. A refund will be issued within 60 days after the goods have arrived at our warehouse.

Returnable Stock Letters, Numbers, Decals Sheets must meet the following criteria:

Goods must be returned in the same form as you received them. Not Used, in the original package/envelope you received them.

Returning Materials Sold in Lenghts/Yards

These Materials include Vinyl, Flock, Foils, Glitter-Holo, Jet Transfers and Teflon Sheets Material full Roll Goods/Yardage and Teflon Sheets can be returned, damage free, prepaid freight, with a 20% restocking fee within 30 days.

Cut-down materials to 9"x15", 9"x19" and 9"x20" or any other lengths are not allowed to be returned because we do not stock them as such. They are cut to size when you place your order.

Custom Made Items are NOT Returnable

Custom made items can NOT be returned because they are custom made according to your order specifications and can not be re-sold.

Returns Due to Freight Damages

With Damage goods due to freight, SPOT98.NET must be notified immediately and product must be returned in the original packaging no later than 30 days of the invoice. The claim will be evaluated and refunded. Provide pictures of damage, if possible.

Shipping & Delivery Policy

We Ship Worldwide to all Friendly Nations

All Stock Items Ship in 24 hrs. or less - Custom made Orders may take a few days.

All orders are shipped F.O.B. from SPOT98.NET Warehouse Toronto Canada.

Our Basic Shipping Method is Standard. We also offer EXPRESS and RED-EYE (Fedex Shipping) Order Service. You choose the Order Service and Shipping at Checkout. In the event you decide to change your Order Service/Shipping Method after you have already paid for your order, you can do so within 12 hrs. after your purchase payment.

The Customer may also choose the shipping method or Carrier Company by informing us in advance to the order and purchase payment and is billed accordingly.

Shipping Methods

You Choose the Order Service and Shipping Method

We offer 3 different Order Services/Shipping Options.

Order Status Inquiries

In order to ensure your safety and protect your PRIVACY relating to your order payment and personal information, we require that ALL Order Status Inquiries are processed via our Online-Order-Status Form. This will help us better serve you.

To complete the Order-Status Form, please reference the ORDER CONFIRMATION Email sent to you by PAYPAL that includes the information we need to proceed.

The following information is required.

1. Payment Transaction Number Issued by Paypal.
2. The complete Name of the person who paid for the Order.
3. The Ship to Address.
4. Time and Date of the Order.
5. The Shipping method chosen at Checkout.

UPgrade Shipping Method

If you have paid for an order during the last 12 hrs. and would like to upgrade the Order Service/Shipping, you need to pay for the additional shipping costs.

Please go here to UPGRADE ORDER SERVICE & SHIPPING

Wholesale Policy

You must set up a Wholesale Account to Qualify for Wholesale Level Prices.

Fist Time Orders

First time Orders are processed/shipped with Credit Card, Paypal or pre-paid Paper Check payments until credit has been establish. To apply for Credit Terms you will need to complete and submit a Credit Application.

Placing Orders, Order Charges and Back Orders

Orders can be place Online, Phone or by Fax (NOTE: NO PHONE, FAX OR EMAIL PAYMENTS). To Order Custom Designs, please contact or Custom Orders Dep. Add-on, Order Changes and Order Cancellations are NOT possible after 10 AM EST following your purchase payment date/time. This is because of our Speed with Order Processing. Please check your order or contact us before you buy to ensure your Order/Purchase is correct before you purchase and pay for your order. We stock a wide selection of IN-Stock items, colors, styles, textures, materials and inks. In the event an item is SOLD OUT at the time when we process your order, the Item is placed on BACK ORDER and is shipped to you (free shipping) when it is back in-stock. Items usually come back in stock in a few days.

If you do not want Back orders, you need to inform us.

In the event you Order and pay for a Deleted/Discontinued item in error, we will offer a replacement or refund your payment.

Wholesale Requirements:

1. Worldwide Re-Sellers Must have a valid re-seller permit/license (or will be getting one soon).
2. Canadaian Re-sellers must have a GST Business number. Also PST permit for Ontario.
3. You need to provide us with these numbers before we can ship to you.

Misc./Other

1. All Products, Services and Prices availability are subject to change without notice.
2. For quality purposes, we test all products on a regular basis.